FAQs

FAQS

How long will my order take be delivered?

All items ordered before 4pm are sent out the same day, for the US we aim to deliver by the next working day.

How long has Intro been in business?

Billie Jeans Collection was established in 2022 and is proud to be a family run independent store.

What is the refund policy?

Please see our full RETURNS POLICY page.

How long does it take for you to reply to emails or contact forms?

We aim to reply to all questions within 24 hours of submitting an email or contact form, but on the odd occasion we may receive a high volume of emails, so please allow up to 48 hours before re-submitting your questions.

Can I contact the store directly?

Yes, our store telephone number is: (336) 558-3020